Responsible Supply Chain

Customer Satisfaction

PixArt has always regarded customer orientation as one of the essential core values throughout business development.

Having customer satisfaction optimization as one of our primary goals, we have long been listening to customers' needs and grasping industry trends from diversified channels. Through implementing the ISO 9001 Quality Management System requirements to carry out standard procedures with specified monitoring and assessments, PixArt systematically improves all types of products and services over time to bring value to our customers and share mutual benefits.

Customer Satisfaction Feedback


Since customer feedback is crucial for enhancing customer relationships, we have gathered customer insights through multiple channels to help us understand customer needs. We regularly review, analyze, and develop appropriate improvement plans based on customer feedback and create a comprehensive customer response handling process. We have designed questionnaires focusing on four key aspects: service, quality, delivery time, and overall experience. In 2022, our customer satisfaction rate reached 94.75%.

Online Message Support Service

PixArt provides an online customer messaging service system, the Message Support System (MSS), on our official company website. This interactive system allows us to track the entire service process for accuracy improvement and provide rapid responses.