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Stakeholder Engagement
PixArt is committed to the pursuit of sustainable development and growth. We value the interests of all stakeholders, and thus have established multiple transparent and effective communication channels to timely respond to our stakeholders' suggestions and demands which will be taken into consideration during the corporate policy making and operational development process.
Stakeholder Identification
The identification and communication of stakeholders are the core basis of corporate social responsibility. Based on the operational characteristics of PixArt and opinions collected from our various departments, the following stakeholders have been identified: employees, shareholders/investors, customers, suppliers, government, financial institutions and others (including associations, organizations, academic institutes).
Stakeholder Communication and Response
PixArt has established a variety of communication channels in its daily operations to interact with our stakeholders. Mailboxes and a customer service hotline for external communication have also been set up in order to collect and understand stakeholders’ opinions.Stakeholder Related Issues and Communication Channels
| Internal Organization/ External Environment |
Stakeholder | Issues | Communication Methods and Frequency |
|---|---|---|---|
| Internal Organization | Employees | 1.Compensation and benefits 2.Career development and training 3.Occupational safety and health Care |
1.Performance review (Annually) 2.Educational training (Irregularly) 3.Employee satisfaction survey (Regularly) 4.Employees' Welfare Committee (Irregularly) 5.Diversified activities (Irregularly) 6.Electronic bulletin board (Irregularly) 7.Feedback platform (Immediately) 8.Communication platforms/mailbox (Immediately) |
| Shareholders /Investors |
1.Corporate governance and operating performance 2.The strategy of sustainable development |
1.Revenue report (Monthly) 2.Financial report (Quarterly) 3.Investor Conference (Quarterly) 4.Shareholders' General Meeting (Annually) 5.The contact information is provided at the “Investor Relations” area on the corporate website (Immediately) |
|
| External Environment | Customers | 1.Customers service 2.Product quality and delivery 3.Research and innovation 4.Green products/ Hazardous Substance Free / Non-Conflict Minerals 5.Compliance with regulations 6.Competition, market, culture, social and economic environment etc. |
1.Phone calls/emails (Daily) 2.Customer visits/meetings/audits (Irregularly) 3.Customer satisfaction survey (Annually) 4.Voice of Customer (VOC) (Irregularly) 5.Products exhibition (Irregularly) 6.The customer contact information is provided on the corporate website (Immediately) |
| Suppliers | 1.The strategy of sustainable development: order increase or capacity expansion 2.Supply chain management and support 3.The manufacturing techniques/service supports 4.Green products/ Hazardous Substance Free / Non-Conflict Minerals 5.Compliance with regulations 6.Competition, market, culture, social and economic environment etc. |
1.Phone calls/emails (Daily) 2.Supplier satisfaction survey (Annually) 3.Questionnaires and audit visits (Periodically) 4.The supplier contact information is provided on the corporate website (Immediately) |
|
| Government | Compliance with government regulations | 1.Announcement on the Market Observation Post System (in accordance with related regulations) 2.Corporate Governance Evaluation (Annually) 3.Official document exchanges (Irregularly) 4.Meetings (Irregularly) |
|
| Financial Institution |
1.Corporate governance and operating performance 2.The strategy of sustainable development 3.Compliance with regulations 4.Information transparency and relevance |
1.Visits (Irregularly) 2.Phone calls/emails (Daily) 3.Announcement on the Market Observation Post System (In accordance with related regulations) 4.The spokesperson contact information is provided on the corporate website (Immediately) |
|
| Others (Association/ Organization/ Academic institute) |
1.Technology and experience exchange 2.Academia-industry cooperation project |
1.Participation in seminars and lectures (Irregularly) 2.Academia-industry Cooperation meeting (Irregularly) 3.Questionnaire survey (Irregularly) |
Contact Information
Stakeholders are advised to select a suitable contact window from the following information.
If you are interested in our product information or sales related matters,
please contact us via the following forms: Request for Quote or Product & Technical Inquiries
CUSTOMER
- Contact Name: MS. Chang
- Contact No.: +886-3-579-5317 #1129
- EMAIL: customer@pixart.com
SUPPLIER
- Contact Name: MS. Su
- Contact No.: +886-3-579-5317 #1233
- EMAIL: supplier@pixart.com
INVESTOR
- Contact Name: Ms. Tasi
- Contact No.: +886-3-579-5317 #1189
- EMAIL: ir@pixart.com
EMPLOYEE
- Contact Name: Ms. Tu
- Contact No.: +886-3-579-5317 #1550
- EMAIL: hr@pixart.com
WHISTLE BLOWER
- Contact Name: Ms. Hung
- Contact No.: +886-3-579-5317 #1186
- EMAIL: whistleblower@pixart.com
CSR
- Contact Name: Mr. Kuo
- Contact No.:+886-3-579-5317 #1666
- EMAIL: csr@pixart.com