- Home
- About
- Corporate Sustainability
- Corporate Sustainability Management
- Stakeholder Communication
Corporate Sustainability Management
Stakeholder Engagement
PixArt is committed to the pursuit of sustainable development and growth. We value the interests of all stakeholders and thus have established multiple transparent and effective communication channels to timely respond to our stakeholders' suggestions and demands, which will be considered during the corporate policy-making and operational development process.
► Stakeholder Identification
The identification and communication of stakeholders are the core basis of corporate social responsibility. Based on the Company’s CSR committee members hold internal meetings to brainstorm about all stakeholders under the 5 principles of the Stakeholder Engagement Standard, AA1000 SES 2015, to identify the 6 stakeholders for the year. This includes (1) Employees, (2) Clients, (3) Stakeholders/Investors, (4) Suppliers and Vendors, (5) Government Authority, and (6) Community/Non-Profit Organizations according to the stakeholders' (1) Dependency, (2) Responsibility, (3) Tension, (4) Influence, (5) and Diverse Perspective to the company.
► Stakeholder Communication and Response
PixArt has established various communication channels to interact with our stakeholders in its daily operations. Mailboxes and a customer service hotline for external communication have also been set up to collect and understand stakeholders’ opinions.
► Stakeholder Related Issues and Communication Channels
| Stakeholders | Matters of Concern | Methods and Frequency of Communication | Response & Action |
| Employees | 1. Compensation package and benefit 2. Talent attraction and career development 3. Occupational safety and health 4. Friendly workplace and employee health 5. Business performance 6. Corporate Governance 7. Research and innovation 8. Operational integrity and obeying the law 9. Information security management |
1. Performance interview (Every 6 months) 2. Educational training (Irregular) 3. Employee satisfaction survey (Regular) 4. Employee Welfare Committee (Irregular) 5. Various events (Irregular) 6. Electronic Bulletin board (Anytime) 7. Employee‘s feedback zone (Anytime) 8. Employee communication hotline/email inbox (Anytime) |
1. Implement performance interviews at least once every 6 months 2. 3281 people (including e-learning training of 2770 people) received internal trainings according to the plan 3. Complete the new employee questionnaire and execute improvement work mentioned in the satisfaction survey 4. Hold Employee Welfare Committee 4 times 5. Organize various kinds of ball activities and sports programs 6. 30 times events and 51 company avocation and explanation sessions were held 7. Employees can give feedback at any time. 22 feedback cases received in 2023 were resolved and closed 8. Email inbox and contact information are provided on the company website: (  ) |
| Clients | 1. Customer relationship management 2. Research and innovation 3. Green products design 4. Operational integrity and obeying the law 5. Information security management 6. Sustainable management of supply chain |
1. Phone call / email (Daily) 2. Client visits / meetings / audits (Irregular) 3. Customer satisfaction survey (Annually) 4. Voice of Customer (VOC) (Anytime) 5. Product exhibition (Irregular) 6. Contact information for client queries is provided on the company website (24 hours) |
1. Respond immediately and contact clients daily 2. Visit and contact clients irregularly to realize clients' demands 3. Conducted a satisfaction survey for 16 clients in 2023 and acquired a satisfaction rate of 95.75% 4. Real-time online client service is provided on the company website and established interactive MSS 5. Participated in COMPUTEX Exhibition 6. Email inbox and contact information are provided on the company website: (  ) |
| Stakeholders/Investors | 1. Business performance 2. Cooperate governance 3. Operational integrity and obeying the law 4. Research and innovation 5. Information security management |
1. Revenue report (Monthly) 2. Financial report (Quarterly) 3. Institutional investor's conference (Quarterly) 4. Stakeholder meeting (Annually) 5. Stakeholder service section is established on the official website and a contact person is provided (Anytime) |
1. Announce on public information station and company website before the 10th of every month 2. Before announce on public information station and company website according to the announcement period of competent authority 3. After each quarter is finished, a meeting will be held in the second month of next quarter. Four meetings were held in 2023. The PowerPoint and video files are also released on the same day of the meeting on the public information station and company website 4. Meeting is held before the end of June. Meeting notice/ Handbook/Annual report, etc. will be published according to the announced period of the competent authority on a public information station and company website 5. Stakeholder service section is established on the company website and contact information is provided for stakeholder queries (including contact person, number, and email: (  ) |
| Suppliers & Vendors | 1. Sustainable management of supply chain 2. Business performance 3. Research and innovation 4. Green products design 5. Operational integrity and obeying the law 6. Operational integrity and obeying the law 7. Environmental protection and ecology inclusiveness 8. Information security management |
1. Phone call/email (Daily) 2. Supplier evaluation (Annual) 3. Questionnaire survey and audit (Regular) 4. Contact information is provided on the company website (Anytime) |
1. Immediate response and contacting clients daily 2. Evaluated 34 suppliers in 2023 3. On-site audit of 15 suppliers and written document audit of 21 suppliers 4. Email address and contact information are provided on the company website: (  ) |
| Government Authority | 1. Operational integrity and obeying the law 2. Occupational safety and health 3. Waste management 4. Environmental protection and ecology inclusiveness 5. Energy management/ energy, efficiency, and carbon reduction targets and strategies 6. Research and innovation 7. Climate change response |
1. Announce on public information station (according to the regulation) 2. Corporate governance assessment work (Annual) 3. Official document communication (Irregular) 4. Meetings (Irregular) 5. Company website (24 hours) |
1. Process announcement and declaration required for OTClisted company according to the regulations of competent authority. No violation or punishment is recorded 2. Execute corporate governance self-assessment work according to the regulations of the competent authority, ranked in the top 6% to 20% in 2023, and was chosen for the TWSE CG Index 3. Immediately cooperate with regulation work or application plans 4. Hold meetings irregularly 5. If the released information of the required announcements and declarations for an OTClisted company on company website is updated (such as finance/ cooperate governance/ stakeholder information, etc.), this will be published on public information station and released on the company website. If it is not required to be announced or declared, the information will be approved by the company before being released publicly. |
| Community/Non-profit Organizations | Community/Nonprofit organizations | 1. Charity events participation and volunteer services (Irregular) 2. Donation and sponsorship (Irregular) 3. Industry- academic collaboration (Irregular) 4. Skills and experience sharing meeting (Irregular) |
1. Participated in 7 different charity events with the participation of 1,231 staff 2. Irregular charity donation or sponsorship of empowerment activities 3. Industry-academic collaborations with the National Yang Ming Chiao Tung University 4. Participated in 2 events organized by the NTU System-on-Chip Center |
► Contact Information
Stakeholders are advised to select a suitable contact window from the following information.
If you are interested in our product information or sales-related matters, please contact us via the following forms: Request for Quote or Product & Technical Inquiries
CUSTOMER
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
EMPLOYEE
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email:
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email:
CUSTOMER
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
EMPLOYEE
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email:
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
EMPLOYEE
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email: