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Corporate Sustainability Management
Stakeholder Engagement
PixArt is committed to the pursuit of sustainable development and growth. We value the interests of all stakeholders and thus have established multiple transparent and effective communication channels to timely respond to our stakeholders' suggestions and demands, which will be considered during the corporate policy-making and operational development process.
► Stakeholder Identification
The identification and communication of stakeholders are the core basis of corporate social responsibility. Based on the Company’s CSR committee members hold internal meetings to brainstorm about all stakeholders under the 5 principles of the Stakeholder Engagement Standard, AA1000 SES 2015, to identify the 6 stakeholders for the year. This includes (1) Employees, (2) Clients, (3) Stakeholders/Investors, (4) Suppliers and Vendors, (5) Government Authority, and (6) Community/Non-Profit Organizations according to the stakeholders' (1) Dependency, (2) Responsibility, (3) Tension, (4) Influence, (5) and Diverse Perspective to the company.
► Stakeholder Communication and Response
PixArt has established various communication channels to interact with our stakeholders in its daily operations. Mailboxes and a customer service hotline for external communication have also been set up to collect and understand stakeholders’ opinions.
► Stakeholder Related Issues and Communication Channels
| Stakeholders | Matters of Concern | Methods and Frequency of Communication | Response & Action |
| Employees | 1. Compensation package and benefit 2. Career development 3. Occupational safety and health 4. Human rights policy and friendly workplace 5. Business performance 6. Corporate Governance 7. Research and innovation 8. Operational integrity and obeying the law 9. Information security |
1. Performance interview (Every 6 months) 2. Educational training (Irregularly) 3. Employee satisfaction survey (Regularly) 4. Employee Welfare Committee 5. Various events (Irregularly) 6. Electronic Bulletin board (24 hours) 7. Employee’s feedback zone (Anytime) 8. Employee communication hotline/email inbox (Anytime) |
1. Implement performance interviews at least once every 6 months 2. 3,883 employees attended in-person classes and online training on scheduled dates 3. Complete the new employee questionnaire and execute the improvement work mentioned in the satisfaction survey 4. Hold Employee Welfare Committee 4 times 5. Organize various kinds of ball activities and sports programs 6. Included 57 various events, and 199 company advocation and explanation sessions were held 7. Employees can give feedback at any time. A total of 41 feedback cases received in 2022 were resolved and closed. 8. Email (  ) and contact information are provided on the company website |
| Customers | 1. Customer relationship management 2. Research and innovation 3. Green products 4. Operational integrity and obeying the law 5. Information security 6. Sustainable management of the supply chain |
1. Phone call/email (Daily) 2. Customer visits/meetings/audits (Irregularly) 3. Customer satisfaction survey (Annually) 4. Voice of Customer (VOC) (Anytime) 5. Product exhibition (Irregulary) 6. Contact information for customer queries is provided on the company website (24 hours) |
1. Respond immediately and contact clients daily 2. Visit and contact clients irregularly to realize clients’ demands 3. Conducted a satisfaction survey for 17 clients in 2022 and acquired a satisfaction rate of 94.8% 4. Real-time online client service is provided on the company website and established interactive MSS 5. The international product exhibition was canceled due to the pandemic 6. Email (  ) and contact information are provided on the company website |
| Stakeholders /Investors | 1. Business performance 2. Cooperate governance 3. Operational integrity and obeying the law 4. Research and innovation 5. Information security |
1. Revenue report (Monthly) 2. Financial report (Quarterly) 3. Institutional investor’s conference (Quarterly) 4. Stakeholder meeting (Annually) 5. The stakeholder service section is established on the official website, and a contact person is provided (Anytime) |
1. Announcing on the public information station and company website before the 10th of every month 2. Announcing on the public information station and company website before the announcement period requested by the competent authority ends 3. After each quarter is finished, a meeting will be held in the second month of the next quarter. Four meetings were held in 2022. The PowerPoint and video files are also released on the same day of the meeting on the public information station and company website. 4. The meeting is held before the end of June. Meeting notice/Handbook/Annual report, etc., will be published according to the announced period of the competent authority on a public information station and company website 5. Email (  ) and contact information are provided on the company website |
| Suppliers & Vendors | 1. Sustainable management of the supply chain 2. Business performance 3. Research and innovation 4. Green products 5. Operational integrity and obeying the law 6. Cooperate governance 7. Environmental protection 8. Information security |
1. Phone call/email (Daily) 2. Supplier evaluation (Annually) 3. Questionnaire survey and audit (Regularly) 4. Contact information is provided on the company website (24 hours) |
1. Efficient response to customers on a daily basis 2. Evaluated 38 suppliers in 2022 3. On-site audit of 17 suppliers and written document audit of 23 suppliers 4. Email (  ) and contact information are provided on the company website |
| Government Authority | 1. Operational integrity and obeying the law 2. Occupational safety and health 3. Effluents and Waste management 4. Environmental protection 5. Energy saving and carbon reduction 6. Research and innovation 7. Climate change |
1. Announce on public information station (according to the regulation) 2. Corporate governance assessment work (Annually) 3. Official document communication (Irregularly) 4. Meetings (Irregularly) 5. Company website (24 hours) |
1. Process announcement and declaration required for OTC-listed company according to competent authority regulations. No violation or punishment is recorded. 2. Execute corporate governance self-assessment work according to the regulations of the competent authority, ranked in the top 6% to 20% in 2021, and was chosen for the TWSE CG Index 3. Immediately cooperate with regulation work or application plans 4. Hold meetings irregularly 5. If the released information of the required announcements and declarations for an OTC-listed company on the company website is updated (such as finance/ cooperate governance/ stakeholder information, etc.), this will be published on the public information station and released on the company website. If it is not required to be announced or declared, the information will be approved by the company before being released publicly. |
| Community / Non-profit Organizations | 1. Social participation | 1. Charity events participation and volunteer services (Irregularly) 2. Donation and sponsorship (Irregularly) 3. Industry-academic collaboration (Irregularly) 4. Skills and experience sharing meetings (Irregularly) |
1. Participated in 5 different charity events with the participation of 1068 staff 2. Irregular charity donation or sponsorship of empowerment activities 3. Industry-academic collaborations with the National Yang Ming Chiao Tung University. 4. Participated in 2 events organized by the NTU System-on-Chip Center |
► Contact Information
Stakeholders are advised to select a suitable contact window from the following information.
If you are interested in our product information or sales-related matters, please contact us via the following forms: Request for Quote or Product & Technical Inquiries
CUSTOMER
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
EMPLOYEE
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email:
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email:
CUSTOMER
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
EMPLOYEE
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email:
◦ Contact Name: Ms. Chang
◦ Contact No.: +886-3-579-5317 #1129
◦ Email:
SUPPLIER
◦ Contact Name: Ms. Su
◦ Contact No.: +886-3-579-5317 #1233
◦ Email:
INVESTOR
◦ Contact Name: Ms. Tasi
◦ Contact No.:+886-3-579-5317 #1189
◦ Email:
EMPLOYEE
◦ Contact Name: Ms. Tu
◦ Contact No.: +886-3-579-5317 #1550
◦ Email:
WHISTLE BLOWER
◦ Contact Name: Ms. Hung
◦ Contact No.: +886-3-579-5317 #1186
◦ Email:
ESG
◦ Contact Name: Mr. Kuo
◦ Contact No.:+886-3-579-5317 #1666
◦ Email: